Privacy Policy

What this policy covers

This policy covers brilliantship.com and personal information we handle when you inquire about or communicate with us about implementation, integrations, custom development, and support services. Brilliantship LLC determines how this information is used.

BRILL software accounts, subscriptions, APIs, and hosted storefronts are covered by the separate BRILL Privacy Policy. When we process personal information on a client’s behalf during a project, the client’s instructions and our applicable services and data-processing agreements govern that work. This policy does not replace those agreements or a client’s own privacy notice.

Information we collect

• Inquiries and correspondence. Your name, work email, optional company name, message, and information you choose to provide in follow-up communications. We retain inquiry and correspondence records in our business systems.
• Professional-services contacts. Business contact details, project requirements, and correspondence provided by you or your organization while discussing or managing an engagement.
• Technical and usage information. Our website infrastructure can receive IP addresses, browser information, request times, and diagnostic or security data. Google Analytics collects information about website activity, such as pages viewed, referral sources, browser and device characteristics, approximate location, and cookie or similar identifiers, depending on browser settings.

How we use information

We use inquiry and business-contact information to respond to requests, understand project requirements, prepare proposals, communicate about engagements, and maintain business records. We use technical information to operate and secure the website, limit spam and abuse, and troubleshoot problems. Analytics helps us understand visits and improve our website and communications.

We may also use relevant records to comply with legal obligations, resolve disputes, and protect legal rights. Where applicable law requires a legal basis, these purposes may rely on taking steps toward or performing a contract, legitimate interests in operating and protecting our business, legal obligations, or consent where required. You may withdraw consent by contacting us; withdrawal does not affect earlier lawful processing.

Google Analytics and cookies

We use Google Analytics, delivered through Google Tag Manager, to measure website use. Google Analytics uses cookies or similar technologies to collect website activity and device information. Google may also receive information from other websites and apps that use its services. Its handling of that information, including advertising-related uses, depends on its policies and the applicable settings. Learn more about how Google uses information from websites that use its services.

You can block or delete cookies through your browser settings and use the Google Analytics opt-out browser add-on on supported browsers. These controls may not prevent all technical logging needed to deliver and secure the website. The website does not currently change its behavior in response to a browser’s Do Not Track signal.

Who receives information

Information may be available to personnel who handle inquiries and projects, and to providers supporting website hosting, business-record storage, email delivery, and analytics. Our inquiry form uses Amazon Web Services email delivery, and Google provides the analytics described above.

We may disclose relevant information to professional advisers, when required by law or valid legal process, to protect rights and safety, or in connection with a merger, acquisition, or transfer of the relevant business, subject to applicable safeguards. If a project requires sharing information with another provider, the project arrangements determine the purpose and permitted access.

Retention and security

We retain personal information for the purposes described here, taking account of whether an inquiry is active, the duration of a business relationship, recordkeeping obligations, and the need to resolve disputes or protect legal rights. Different records can have different retention periods. You may contact us to request deletion, subject to applicable exceptions.

We use reasonable measures appropriate to the information to protect it, but no website, email service, or storage system is completely secure. Do not send passwords, payment-card details, or sensitive client records through the public contact form.

Your choices and requests

Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, restrict or object to processing, or withdraw consent. To make a request or ask us to stop promotional communications, email contact@brilliantship.com. We may need to verify your identity and will respond as required by applicable law.

Rights and exceptions depend on your location and the laws that apply to our business. Where available, you may complain to the relevant privacy regulator. If your request concerns information a client controls, contact that client first; we will assist as required by our agreement and applicable law.

International visitors and children

Brilliantship is a United States company. We and our providers may process information in the United States or other countries with different privacy laws. Where applicable law requires safeguards for an international transfer, those requirements apply.

This website is intended for business audiences and is not directed to children under 13. If you believe a child has submitted personal information, contact us so we can address it.

Updates and contact

We will post changes to this policy on this page and update the date above. Where required, we will provide additional notice of material changes or obtain consent before using information for a new purpose.